My Belgian post-related experience: after 10 years here I can still be surprized!

On Wednesday the 20th of December, Taxipost (the package delivery service of the official post company here in Belgium) tried to deliver a package to us however we were not home, so they left an incomplete note in our neighbor’s mailbox. The note had options on it; “please call us for a new appointment”, “we’ll come by tomorrow again”, or “please pick up the package”, but nothing was filled out. Just a scribbled delivery number. First thing Thursday morning I called the number on the note, hoping to find out what we needed to do to get our package before Christmas, was put on hold for about 10 minutes, and finally got to talk to a nice lady who told me she could not help me and said I had to call the depot directly where the package was being detained. I called the number she gave me, and got, after a while, to talk to a not-so-nice lady who irritably took all my information and put me on hold, obviously punishing me for interrupting her tetris game. After a minute she was back informing me

“We will come Tuesday the 26th of December”.
“Tuesday?! Is it not possible earlier; today or tomorrow Friday?” I asked pleadingly.
“No, not possible” she said sternly “Tuesday”.
I had to try once more, however not very hopeful “Monday is Christmas Day, and the package contains my childrens' Christmas presents from their grandparents, so we would really appreciate it if you could deliver the package before Monday” I said, thinking I had at least tried.
“Saturday” she then said “we can come on Saturday”. Just out of the blue. What the…? What?!
“Oh, wonderful; Saturday” I said, wondering if I should push my luck and ask her why in the world she had not suggested this option earlier.
“OK, good b…” she started to conclude the call.
“Excuse me, but what time would you be here?” I intercepted, whereupon she proceeded to let me know that they would be there between the exact hours of 9 am and 3 pm. “Wonderful”.
“OK, good b…” she started with her now exceedingly irritated voice, so I intercepted again
“I wish you a wonderful holiday, mam, and a happy new year! All the best”.
“You too” she mumbled, and hung up.

Our package surpizingly arrived on Saturday morning. The boys got their presents from Grandma & Grandpa. Belgium can still amaze me.

By Lovain